Focus: Empathy

Empathy – Put yourself in your customers shoes Why? Without empathy, we will fail to make the deep connections to each customer and their unique circumstances and needs. What? Empathy is the capacity to understand or feel what another person is experiencing from...

Focus: Sales Plans for Success

Sales Plans for Success Connect next actions with required results Why? “Sales planning for success” means that we’ve taken time to understand what we’re seeking to achieve and how we’ll get there. When we have clear sales plans, we can make accurate judgments about...